Privacy Policy

Bubbles-N-Biscuits Mobile Pet Grooming, LLC

Effective Date: November 4, 2026

At Bubbles-N-Biscuits Mobile Pet Grooming, LLC, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request grooming services, or communicate with our business.

1. Information We Collect
When you visit our website, complete an appointment request, or become a customer, we may collect:

• Your name, phone number, email address, and service address.

• Information about your pets, including breed, age, health concerns, behavior, and grooming needs.

• Appointment requests, scheduling preferences, and service history.

• Communications and feedback you provide to us.

• Payment and transaction information processed through our service providers.

• Website usage information collected through cookies, analytics, and similar technologies.

We collect information necessary to provide mobile pet grooming services, manage appointments, communicate with customers, and improve our business.

2. How We Use Your Information
We may use the information we collect to:

• Process appointment requests and provide grooming services.

• Send appointment confirmations, reminders, arrival windows, and scheduling updates.

• Contact customers about their pets, grooming needs, and service-related concerns.

• Maintain customer and pet grooming records.

• Process payments and maintain business records.

• Respond to questions, requests, and customer feedback.

• Improve our website, services, and customer experience.

• Send promotional communications when permitted by applicable law.
   

3. Text Messages and Email Communications
Bubbles-N-Biscuits uses text messaging and email to communicate important information regarding grooming appointments, including confirmations, reminders, arrival windows, scheduling changes, and service updates.
Our appointment intake form includes a required acknowledgment concerning SMS messages, email communications, and marketing. Customers must select the acknowledgment to submit an appointment request through the form.
We use MoeGo, a third-party pet grooming management platform, to help manage appointments, customer records, and communications.
Customers may opt out of text messages by replying STOP where supported or by contacting us at 440-458-4006. Opting out of messages may affect their ability to receive automated appointment notifications and updates.
We may offer promotional messages, special offers, and business announcements in the future. Promotional communications will be subject to applicable consent and opt-out requirements.

4. Pet Photographs and Marketing
We may photograph pets during grooming appointments for business documentation, customer communication, or promotional purposes.
Our appointment intake form includes an acknowledgment concerning the use of pet photographs in social media and marketing materials.
Pet photographs used for promotional purposes may appear on our website, social media accounts, or other business marketing materials.
Customers may contact us at 440-458-4006 regarding future promotional use of their pet's photographs.

5. Third-Party Service Providers
We use third-party services to help operate our business, including:

• MoeGo: Appointment requests, scheduling, customer management, and communications.

• Wix: Website hosting, website functionality, and related services.

• Google: Website analytics, advertising, and measurement services, where enabled.

• Payment service providers: Secure payment processing and transaction management.

These providers may process information as necessary to perform services for our business, subject to their own applicable privacy policies and contractual obligations.
We do not authorize service providers to use customer information for unrelated purposes except as otherwise disclosed or permitted by law.

6. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance, and measure advertising effectiveness.
Depending on the technologies enabled, information collected may include browser type, device information, pages visited, and interactions with our website.
Visitors may be able to manage certain cookie preferences through our website's cookie settings or their browser settings.

7. Information Sharing
We may share personal information with service providers that assist us in delivering grooming services, managing appointments, processing payments, maintaining our website, or communicating with customers.
We may also disclose information when required by law, to protect our legal rights, or to address safety and security concerns.
We do not sell customer contact information to third parties for their independent marketing purposes.

8. Data Security and Retention
We take reasonable steps to protect personal information against unauthorized access, misuse, or disclosure.
However, no method of electronic transmission or storage can be guaranteed completely secure.
We retain customer information for as long as reasonably necessary to provide services, maintain business records, meet legal obligations, and resolve disputes.

9. Your Privacy Choices
Customers may contact Bubbles-N-Biscuits to request access to, correction of, or deletion of their personal information, subject to applicable legal and recordkeeping requirements.
Customers may also contact us regarding communication preferences and the future promotional use of their pet's photographs.
Requests can be made by calling 440-458-4006.

10. Children's Privacy
Our website and grooming services are intended for adults arranging pet care services. We do not knowingly collect personal information directly from children under 13.
If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to address it.

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.
Updates will be posted on this page with a revised effective date.

12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact:
Bubbles-N-Biscuits Mobile Pet Grooming, LLC
Serving Medina, Cuyahoga, Summit, and Lorain Counties, Ohio
Phone: 440-458-4006
Website: www.bubblesandbiscuits.com